Satisfaction Guarantee
💛 Your satisfaction genuinely matters to us — it’s the reason we created Caelove.We want you to feel confident when shopping with us. If something isn’t quite right, our care team is here to help.

1. Unopened Products — Within 90 DaysChanged your mind?

 No problem.If your product is unopened, unused, and still in its original sealed packaging, you may choose from the following options:Exchange for another productWe’ll help you switch to a different item at no extra cost.Return for a full refundSimply send the item back in its original sealed packaging, and we’ll issue a full refund once the return is received.For hygiene and safety reasons, unopened returns must remain sealed and in their original packaging.

2. Opened Products — Within 90 Days

We understand that personal wellness products are deeply personal. If you’ve tried your product and it doesn’t feel like the right fit, our Pleasure Guarantee is here to help.You may choose from:Exchange for a different productThis is our most popular option. We’ll help you find something better suited to your preferences and send a replacement at no extra cost.Store creditReceive generous store credit toward your next purchase, so you can explore another product from our collection.Not sure which option is best?Message our care team — we’ll be happy to guide you and help you find the right match.Our Pleasure Guarantee is a one-time courtesy per customer. It’s a trust-based policy we created because we believe in what we make, and we kindly ask that it be used in the same spirit. 💛

3. Damaged or Defective ProductsIf your product arrives damaged or isn’t working properly, please contact us with a photo or short video of the issue.Our team will review it right away and help arrange a replacement, store credit, or another suitable solution as quickly as possible.

Add extra peace of mind to your order.While we work with reliable shipping partners and do our best to ensure every package arrives safely, we still recommend upgrading to Shipping Protection for extra coverage and faster claims support if something unexpected happens during delivery.
Coverage includes:
Loss or damage in transit
Theft or porch piracy
Courier mis-delivery
Delay compensation up to US$5
Smooth & Easy Claims
If an issue happens, simply file a claim with one click.With Shipping Protection, your claim can be reviewed faster, helping you get a quicker resolution.For more details, please Visit the FAQ.